Frequently Asked Questions

1. Where do you ship?

We ship to all 50 U.S. states. International shipping is not available at this time.

2. How much does shipping cost?

Shipping is free on all orders within the United States. No minimum order amount is required.

3. How long does delivery take?

Orders are processed within 0-1 business days. After shipping, standard delivery takes 2-3 business days. You will receive a tracking number by email once your order has shipped.

4. Can I track my order?

Yes. Once your order ships, you will receive an email with a tracking number so you can follow your package at any time.

5. What payment methods do you accept?

We accept Shop Pay, Shop Pay Installments, Visa, Mastercard, American Express, Diners Club, and Discover. All transactions are processed securely.

6. Is my payment secure?

Yes. Our checkout is powered by Shopify Payments, which is SSL-encrypted and PCI-DSS compliant. We do not store your full card details on our servers.

7. Can I return a product?

We accept returns for manufacturing defects, transit damage, or wrong items received. You must contact us within 30 days of delivery. For full details, see our Refund & Returns Policy.

8. How do I start a return?

Email us at support@nylonperfect.com with your order number and a description of the issue (including photos if applicable). Our team will respond within 1-2 business days.

9. How long does a refund take?

Once we receive and inspect your returned item, refunds are processed within 3-7 business days. Allow additional time for your bank or payment provider to reflect the amount on your statement.

10. Are your products brand new?

Yes. All products sold at Nylonperfect are brand new and in original packaging.

11. How do I contact customer support?

You can reach us at support@nylonperfect.com or by phone at +1 (717) 475-8120, Monday-Saturday, 9:00 AM - 6:00 PM MT. We aim to respond within 1-2 business days.